If the item you ordered was in stock at the time of purchase, we will dispatch it no later than the next working day after receiving your payment (the same applies to cash on delivery).
During promotional sales periods, dispatch times may be slightly extended. Delivery time also depends on the selected shipping provider and the destination country.

If the item (or part of your order) was not in stock at the time of purchase, we will send your entire order once all items become available, based on the expected availability listed on our website at the time of your order. You can find this information in the confirmation email you received after placing your order.

If you would like to receive in-stock items quickly and are willing to wait for the rest, we recommend placing two separate orders – one for items that are currently available and another for those that will ship later.

You can check the current status of your order in the Order Status section.

We ship worldwide. Our barefoot shoes are delivered to over 80 countries. You can find the full list of available destinations and delivery methods in Section 5 of our Terms and Conditions.

If your parcel couldn’t be delivered for any reason, it will be returned to our warehouse and cannot be resent. Once we receive the undelivered parcel, we will process it as a return (withdrawal from the contract), and your payment will be refunded within 14 calendar days of receiving the parcel back. If you are still interested in the item, you will need to place a new order.

If the tracking shows your parcel was delivered, but you did not receive it, or if delivery is taking unusually long, please contact our customer service team. We will check the situation with the shipping provider and provide you with feedback.

If the parcel is visibly damaged or resealed with tape, do not accept it from the courier. If you discover the damage before accepting the parcel, contact the courier immediately and ask them to fill in a Damage Report. This is an official document required by most courier services to file a claim. Without this report, it is not possible to process a complaint regarding a damaged parcel.

Please note that contactless delivery is not covered by our claims policy in cases of damage, theft or any other deterioration of the parcel.

If your parcel contains the wrong product, please contact our customer service team immediately at info@belenka.com. We will help you resolve the issue as quickly as possible. Please prepare photos of the parcel and the incorrect item.

Payment options vary depending on the country of delivery. You can find detailed payment information in Section 4 of our Terms and Conditions.

You can check the shipping cost directly in your cart, even before completing your order. The final amount depends on the shipping provider, destination country and the weight of your parcel.

For deliveries outside the EU, if your order value exceeds a certain limit, you may be required to pay customs duties or additional fees. These charges are not included in our shipping prices and are beyond our control. Please note that such fees vary by country and are regulated by local laws and customs policies.

If you experience any problems with the payment of your order, please contact our customer service team.

If your payment via the payment gateway was not completed successfully, please do not create a new order. Upon contacting our Customer Service, we will be able to resend the payment details for the existing order, including online payment instructions if applicable.It is also possible to request a change of the payment method for your order through our Customer Service.